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Terms and Conditions


This website is owned and operated by UnuPana, which is a registered trade mark of WaWash BV. WaWash BV is registered at the KvK with the number 84594330 and BTW-id: NL863273051B01.

These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors washable diaper products and other related products and accessories which can be bought online. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.


In order to use our website and/or receive our products, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right, and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive products if doing so is prohibited in your country or under any law or regulation applicable to you.

Key Commercial Terms

When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.


The prices we charge for our products are listed on the website. We reserve the right to change our prices for products displayed at any time and to correct pricing errors that may inadvertently occur. We will not be liable to you or any third party for any modification, price change, suspension, or withdrawal of the Service.


The products or services may have limited quantities and are subject to return or exchange only according to our Shipping Conditions and Return policy.

UnuPana (by WaWash) attempts to be as accurate as possible. However, UnuPana (by WaWash) does not warrant that product descriptions and website content are accurate, free of errors, complete, or current. If any product ordered from UnuPana (by WaWash) that you receive isn’t described as shown on UnuPana, it can be returned – unused – as described in our returns policy


Delivery terms:

Delivery is on the terms set out in our Shipping Conditions & Returns policy and incorporated into these Conditions.


Return and refund policy

Return and refund are on the terms set out in our Shipping Conditions & Returns policy and incorporated into these Conditions.


Billing Information Terms and Conditions

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel the quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card and/or orders using the same billing and/or shipping address. In the event that we make a change or cancellation of an order, we may attempt to notify you by contacting the email address and/or billing address/phone number provided at the time the order was placed. We reserve the right to restrict or prohibit orders placed by dealers, resellers or distributors in our sole discretion.


You agree to provide current, complete, and accurate purchase and billing information for all purchases made in our store. You agree to promptly update your account and other information, including your email address and credit card numbers, and expiration dates, so that we can complete your transactions and contact you if necessary.


Payment Terms

Your order will be processed after the order has been submitted through the checkout page and the payment has been fully confirmed at our end. Be aware that online transactions are subject to validation checks by your card issuer. If your card issuer refuses to authorize the payment for any reason, UnuPana (by WaWash)  is not responsible for it. 

A pre-authorization check on your payment will be done before the order is shipped.


We accept the following payment methods for purchases within The Netherlands

  • iDeal: when choosing iDeal as a payment method you are sent directly to the secure site of your bank.

  • Credit card: we accept credit cards backed by the major providers on our website, including Visa, Mastercard, American Express, and Discover. If you’re having trouble checking out, please reach out to us via our Contact section so we can help.


Payments via our website are secured since we make use of SSL (Secure Socket Layer). This is a security technology for establishing an encrypted link between us (UnuPana website) and you (the customer). 


Retention of right to change offers

We may, without prior notice, change the products; stop providing the products or any features of the products we offer; or create limits for the products. We may permanently or temporarily terminate or suspend access to the products without notice and liability for any reason, or for no reason.



Warranty is on the terms set out on our Warranty policy and incorporated into these Conditions.


Data Protection Disclaimer

Please refer to our Privacy policy for our full privacy and security practices.

Privacy policy is on the terms set out on our Privacy policy and incorporated into these Conditions.


Ownership of intellectual property, copyrights, and logos

The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music, and all Intellectual Property Rights related thereto, are the exclusive property of UnuPana (by WaWash BV). Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.


Optional Instruments

We may give you access to third-party tools over which we have no control and no input.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without warranty, representation, or conditions of any kind and without any endorsement. We will have no liability whatsoever arising out of or in connection with your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and agree to the terms and conditions provided by the relevant third-party provider(s) of third parties are provided.

We may also offer new services and/or features through the website (including the release of new tools and resources) in the future. Such new features and/or services are also subject to these Terms of Use.


Third party links

Certain content, products, and services available through our Service may include materials from third parties.

Third-party links on this site may take you directly to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we are not responsible for and shall have no liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of any third party.

We are not liable for any damages or damages in connection with the purchase or use of goods, services, resources, content, or other transactions made in connection with third-party websites. Carefully review and understand the third party's policies and practices before committing to a transaction. Complaints, claims, objections, or questions regarding third-party products should be directed to the third party.


Right to suspend or cancel a user account

We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time. Notwithstanding anything to the contrary in the foregoing, with respect to automatically-renewed subscriptions to paid services, such subscriptions will be discontinued only upon the expiration of the respective period for which you have already made payment



You agree to indemnify and hold UnuaPana (by WaWash BV) harmless from any demands, loss, liability, claims, or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.


Limitation of liability

To the maximum extent permitted by applicable law, in no event shall UnuPana (by WaWash BV), be liable for any indirect, punitive, incidental, special, consequential, or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.


To the maximum extent permitted by applicable law, UnuPana (by WaWash BV) assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.


Right to change and modify Terms

We reserve the right to modify these terms from time to time at our sole discretion but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site. Therefore, you should review this page periodically. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.


Promotional emails and content

You agree to receive from time to time promotional messages and materials from us, by mail, email, or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time. 


Preference of law and dispute resolution

These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under, and enforced in all respects solely and exclusively in accordance with the internal substantive laws of The Netherlands, without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in Amsterdam.


Customer support details & contact info

UnuPana is a registered trade mark of WaWash BV.

WaWash BV is a company registered at the KvK with number 84594330 and BTW-id: NL863273051B01. 

Business address: Kritzingerstraat 39 Haarlem 2021SG.

Telephone number: +31 (0)6 30 800 927

Availability: from Monday till Friday from 09.00am until 17.00pm CET

More details in our Contact section.

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